Winchester Patient Guide

ATM

For your convenience, an ATM is located on the first level of the hospital near the front lobby.

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Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

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Café and Dining

Location: Near the front entrance of the hospital

The Cafe is open daily for breakfast and lunch featuring a variety of hot meals, sandwiches, salads, snacks, beverages and desserts. We also offer grill options of hamburgers, grilled cheese, fries, chicken tenders, etc. Our fresh salad bar is available.

Monday through Sunday
Breakfast 7:00 to 10:00 a.m.

Monday through Friday
Lunch 11:00 a.m. to 2:00 p.m.

Saturday and Sunday
Lunch 11:00 a.m. to 1:30 p.m.

The Cafe does not have dinner service; however, there are food selections in the vending area by the cafeteria. This vending area is open 24 hours a day, seven days a week.

Patients will be given a menu appropriate to their diet. The patient's guest can order off the menu for a fee of $5, paid upon delivery. If you have any questions regarding guest menu options please call Nutritional Services at 859.737.8421 to reach a supervisor on duty.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Centerpoint Health - Winchester, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

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Channel Listing for TV

Popular TV Channels

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

Office of Inspector General
Phone: 859.246.2301
Fax: 859.246.2307

Email: EEB.Complaints-Reports@ky.gov

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact: 859.745.2500.

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Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

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Gift Shop

Location: First Floor near the main hospital entrance

The gift shop offers a fine selection of items including greeting cards, personal hygiene products, magazines, candy, gifts, flowers and balloons. The gift shop is operated by Centerpoint Health - Winchester's Auxiliary.

Hours of Operation:

Monday - Thursday: 10 am to 2 pm

Friday: 10am - 4pm

Cash, check and credit cards accepted.

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Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

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Hospital Safe for Valuables

Centerpoint Health - Winchester can provide safety for your valuables and personal belongings. Please talk to your nurse or someone from your care team on utilizing the hospital safe. 

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Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

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Housekeeping Services

If you have requests or concerns about your room's cleanliness, please contact a member of your care team or dial ext. 8330 during business hours with your concerns.

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Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

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Lost and Found

If you misplaced an item during your hospital stay, please call our main hospital phone number (859.745.3500) and ask to speak to the director of the specific unit. 

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Mail

Mail and email sent to our website are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the gift shop.

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

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Parking

Centerpoint Health - Winchester is proud to offer convenient and free parking. There are no large parking lots or busy parking garages. Often times, you can find a parking spot near one of our entrances.

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Pastoral Care

Pastoral Care strives to meet the spiritual and emotional needs of patients and their families. If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact a chaplain or provide a list of pastoral services. A non-denominational meditation/prayer room (Chapel) is also located down the main hallway across from the Noss Family Courtyard. Visitors of all faiths are welcome to visit the chapel for prayer and quite reflection.

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Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Centerpoint Health - Winchester cannot be responsible for replacing personal belongings.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need. Dial 0 request this special service. Ask a staff member to learn more.

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Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Centerpoint Health - Winchester property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

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Telephone

Your friends and family can call your hospital room directly. If your room number is not listed, please ask someone from your care team for your room’s phone number. 

If you need to make a phone call, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button.

Calling from INSIDE the hospital? Dial the last four digits only.

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

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Vending Machines

In the waiting room on the left side of the main hallway are vending machines for your convenience. These are available 24/7.

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Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

General

1. Centerpoint Health - Winchester reserves the right to restrict visitation/telephone calls to respect the following patient needs: confidentiality, privacy, security, spiritual care, physical and emotional needs and promotion of an environment conducive to healing.
2. Visitors accompanied by children must check with the nurse prior to seeing the patient. Children will not be left unattended within the hospital.
3. All regular entrances will be locked at 9:00 p.m. The only accessible entrance after 9:00 p.m. will be through the Emergency Department Admitting doors. These instructions will be announced every night at 9:00 p.m. by the PBX Operator.
4. Any visitor staying after 9:00 p.m. should report to the Emergency Department Admitting desk to receive a visitor's sticker which will identify the visitor name, date, patient visiting, unit, and room number.

ICU

1. Visitation may be limited from 6:30 a.m. – 8:30 a.m. and 6:30 p.m. – 8:00 p.m. to accommodate shift change report/assessment of patients.
2. Limit of 2 visitors per patient (exceptions at primary nurse or physician discretion only).
3. All visitors for patients located in the ICU should check with ICU personnel prior to visiting.
4. Visitors may be restricted due to patient care needs.
5. No children under age 14 without special permission from primary nurse or physician.
6. At the primary nurse's discretion, in unusual circumstances, a family member may be permitted to stay with the patient in ICU.

Perioperative Services

1. There will be no visitors when the patient is being prepared for surgery. Once ready, the nurse will call for 2 visitors.
2. After surgery/procedure one visitor is allowed to go to the post-anesthesia care unit (PACU) after patient is settled and assessed.

Medical/Surgical Unit

1. Visiting Hours are from 9:00 a.m. to 9:00 p.m.
2. Patients are allowed two visitors at a time. (Exceptions may be made at the discretion of the Nurse Director/Charge Nurse).
3. Visitors under the age of 14 must be cleared for visitation by the Nurse Supervisor/Charge Nurse and must be accompanied by an adult at all times.

Emergency Department

1. After physician has seen patient, two visitors will be allowed.
2. Pediatric patients may have parents/caregivers in attendance during visit and physician examination. Parent/caregiver involvement is encouraged.
3. Visitors may be restricted in patient area or specific rooms due to the care needs of the patient or increased acuity/activity in the department.
4. Visitors must stay in the patient area (not in hallway). Visitors must use the designated waiting area.
5. Visitation may be restricted in the Emergency Department during disasters (internal and/or external).

Women's Care

1. No children under the age of 14 except for siblings of the baby. No visitation will be allowed by any child exhibiting signs of infection.
2. Open visitation may be allowed in the labor hall based upon the discretion of the nurse providing patient care. Visitors are not allowed to stand or sit in the hallway outside the labor hall.
3. Only 1 visitor allowed staying the night with a patient.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

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Wifi

To access the hospital wifi, select “Guest Access” on your device settings and agree to the terms and conditions.

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